You worked really hard on your business. You mopped the floors, prepared a business plan, and hired top-notch people to help you grow it. You did everything you were supposed to do: got the perfect location, professional business cards, great signage and a decent-looking website. Sometimes you wonder if you are working too hard and if there is anything (anyone) out there who can make it easier on you.
In fact, there is. Your website, if properly configured, can be an invaluable help. It can take some of your tasks on, including attracting new business and retaining existing customers. In these stormy economic conditions you definitely need all help you can get. Yes, it’s simpler to ignore it and continue to rely on a phone book and other traditional advertising to connect with your customers. However, traditional advertising is costly and its results are difficult to measure.
Optimizing your website will allow you to capture all of the customers who rely on Google or Yahoo to search for a product and service. Customers increasingly rely on uncle Google for advice. Who haven’t you seen piles of new phone books in an apartment complex’s mail room? As an experiment, try Googling a service that your company provides and locale, e.g. “dog grooming Honolulu” or “food catering Hilo” and take a look at the results. Is your business showing up anywhere on the first few pages? Is your competitor’s?
We often hear from local businesses: we get our business from existing customer referrals. That’s how we get most of our business too and it is truly a Hawaii way. However, no business has ever suffered from having too many customers. If your website brings additional (probably younger) customers, there is nothing wrong with that.
There are free and inexpensive ways to improve your company’s website’s performance.
Improve your content and design. Make sure your website is adequately educating your customers about services and products you offer. The language should be clean and free of technical terms. The layout should be nice and easy for reading. No giant blocks of text and ugly neon colors. As with a house you are trying to sell, the colors should cater to the public (think neutral) and not to your personal preferences (hot pink or chartreuse). Try to be very specific about what you offer. “We offer best personal care products in Honolulu” does not tell your prospective customer much. You need to specify what it is and why it’s better than another store down the road. Finally, lower the barrier to entry – offer free consultation, money back guarantee, or good FAQ section.
Make it easier for search engines to find you. Search engines are designed to look for a relevant and popular content. Thus, your site should be current and contain links and articles relevant to your line of business. For example, if you are in floral business, your site should have tips on flower arrangements, links to other websites with interesting information regarding flowers, and any upcoming festival which uses your leis. Participate in local forums and social media providing links to content to your website. Make sure you are on Yelp (or if you are in tourism industry – on Trip Advisor).
Leverage your connections. If you have a partnership with another business or group of businesses – exchange links to each other’s websites. For example, if you are a piano studio and provide lessons in one of the private schools – provide a link to the school on your site and ask them to do the same. Do the same for any professional organizations you belong to – bar association, Rotary, Small Businesses Hawaii, etc.
To evaluate the quality of your current website, go these sites: www.websitegrader.com or www.validator.w3.org. They will list some of the things you can do now to help turn your website into a sales monster. Get started today!
